Safer Play
This page covers every Enoch Casino player from the moment they sign up. It applies whenever you deposit, play or withdraw, on any device.
1. Our commitment
We design our tools to help keep play fun.
Our casino is based in Enoch, Alberta, and we want gaming to stay a light, fun part of your free time. You can join from areas where local rules allow it, and we follow Canadian requirements on ID, age verification and anti-money laundering. Our staff know how to recognize signs of harm, and we'll contact you if your play patterns concern us. Every game carries a risk of loss, so only bet money you can easily afford to lose.
2. When limit changes kick in
A lower limit starts right away. A higher limit starts after 24 hours.
Lowering a deposit, wager or stake limit takes effect right away. Raising one takes 24 hours to kick in. That wait gives you time to rethink the change before it applies.
3. Protecting minors
Only adults aged 19+ can play at Enoch Casino.
We check your age before you can deposit, and we close any account opened by someone under 19. Our Underage Gambling Policy explains how age checks work and shares tips for families who share devices.
4. Free, confidential help
Support outside Enoch Casino is free and private.
These organizations help players and the people close to them:
- Alberta Health Services Addiction Helpline
- Gamban / GamBlock
- BetGuard
- Gambling Therapy
- GamTalk
Gamban, GamBlock and BetGuard are blocking tools that stop gambling sites from loading on your devices. The others offer advice, counselling and peer support.
5. Check in with yourself
Our self-assessment quiz is quick, taking just a few minutes, and fully private.
The quiz asks easy questions about how you play, like whether you try to win back losses, stay longer than you meant to or keep your gambling hidden from others. Your answers show whether your habits look healthy, or whether it may be a good time to try one of the tools below or contact an organization listed above. Only you can see the result.
6. Tools you control
Every tool below is yours to set, from your account or by email.
Limits on deposits, wagers and stakes
Set limits on your deposits, your total wagers and the stake on a single bet. When you hit a limit, that action stays blocked until your next limit period begins.
Reality checks
Reality checks appear and pause your session to show your playing time plus how much you've won and lost. You choose how often they show up.
Time alerts
Pick a session length in advance and we send an alert when you reach it, so a quick spin does not turn into a long night.
Take a break
A cooling-off period locks your account for the time you choose, from 24 hours up to 6 weeks. During that time, you can't deposit or play, and we won't end it early.
Self-exclusion
If you need a longer pause, self-exclusion blocks your account access and takes you off all marketing lists. Send us an email and we will arrange it and explain how it works.
Account closure
If you simply want to leave, we can close your account for good. Any remaining balance is paid to a withdrawal method in your name once our checks are complete.
Identity checks before you first deposit
Before we accept a deposit, we use KYC and geolocation checks to confirm who you are, your age and your location. This keeps minors out and blocks play from regions where we don't accept players.
7. Contact us
Our team answers by email.
For help with a tool, a limit change or a break, or with any general question, write to [email protected] and our team will get back to you. Our Player Agreement and Privacy Policy explain more about your account and your data.