Help Centre
Play should feel fun. Our tools let you set limits, take a short break or leave for good, and GamTalk, Gambling Therapy and BetGuard offer free outside support.
How can I reach your support team?
Send an email to [email protected]. Tell us your username and what you need, and our team will reply by email.
Which documents will you ask for, and when?
We confirm who you are before your first deposit. Expect a request for photo ID and a recent document with your address on it. At withdrawal time, we may also ask you to show the payment method is yours.
Can I pause my play or exclude myself?
Yes, absolutely! Head to your account settings to set a cooling-off break of 24 hours up to 6 weeks. Prefer another option? You can also self-exclude or close your account.
Which currency is my account in?
We use Canadian dollars (CAD) for everything. You'll see your deposits, bets, bonuses and withdrawals shown in CAD.
What is the welcome offer and how does wagering work?
Your first deposit of at least C$10 gets a 100% match up to C$1,000, plus 100 bonus spins. Activate it within 7 days of signing up. Bonus funds carry 50x wagering, table game bets count 8% toward it, and about 50 slots are excluded. Your real deposits have no wagering at all.
Who can play at Enoch Casino?
You need to be at least 19 to play. You can only sign up where local law allows online casino gaming, and we check your location before any deposit.
How do I set deposit or time limits?
In your account settings, you can choose limits for deposits, wagers and stakes, or switch on time alerts. A lower limit applies straight away. A higher limit kicks in after 24 hours.
Your limits
- Set limits on your deposits, wagers and stakes
- Pop-up reminders and alerts about your playing time
- Cooling-off period: take a 24-hour to 6-week break from play
- Self-exclusion, or permanent account closure
- A short quiz to assess your own play
- Identity and location checks come before any deposit
- Lower limits start right away; higher limits wait 24 hours